We want you to be completely satisfied with your purchase! We ask you to please call the store for approval of returns. We do NOT accept returns on personalized, seasonal, custom, consignment, gourmet, special orders, calendars or sale items. Returns must be made within 14 days of purchase for STORE CREDIT only, no refunds are given. Every return must be in its original packaging and in new condition. We do not offer refunds on shipping costs. The customer is responsible for the return shipping fees unless otherwise authorized.
Returns & Exchanges
We ship in stock items within in 72 hours, but custom orders will be handled on an individual basis. Packages will be shipped via USPS or UPS ground. If you need your package expedited, please call us to make arrangements for faster delivery.
Shipping & Delivery
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Remember your first car? After a day of driving it around and showing it off to your friends you went home to wash and wax it. You understood the principle of taking good care of your valuable items and they we serve you for years to come. The same is true with your leather goods from ColsenKeane. If you take care of them, they will serve you the rest of your life. One of the ways we suggest do this is with our Liquid Saddle Soap. You take a dry clean rag and rub the solution into your leather good. Let it dry overnight and reapply again every 3-4 months. Delivered in 4 oz. glass apothecary bottle.